This Responsible Gaming Policy ("Policy") forms an integral part of the suite of legal documents governing your use of the Valorbet platform, including our Terms and Conditions and Privacy Policy. By accessing or using our services, you acknowledge that you have read, understood, and agree to abide by the principles set out herein.

Gambling is intended to be a form of entertainment. We firmly believe that maintaining a safe, responsible, and transparent gaming environment is not merely a regulatory obligation but an ethical imperative. We therefore urge every player to treat wagering as a leisure activity and never as a means of generating income or resolving financial difficulties.

Our Commitment

Valorbet is unequivocally committed to promoting responsible gambling practices across all aspects of our platform and operations. This commitment is expressed through ongoing investment in player-protection infrastructure, staff training, and collaboration with independent organisations specialising in problem-gambling prevention and treatment.

1.1 Core Principles

Our responsible gaming programme is founded on the following core principles:

• Prevention: Proactively equipping players with the knowledge and tools they need to make informed decisions about their gambling behaviour before problems arise.
• Transparency: Providing clear, honest, and accessible information about the risks associated with gambling, including the odds of winning and the nature of chance-based outcomes.
• Player Empowerment: Offering a robust suite of self-management tools that give players direct control over their spending, time, and access to gambling services.
• Protection of Vulnerable Individuals: Implementing technical and procedural safeguards to prevent minors and other vulnerable persons from accessing our services.
• Support: Facilitating timely access to professional counselling, crisis intervention, and support networks for players who may be experiencing gambling-related harm.

1.2 Our Obligations

Valorbet undertakes to:

• Ensure that all player-facing content and promotional material is marketed responsibly and does not target vulnerable groups.
• Train customer support representatives to identify and appropriately handle signs of problem gambling.
• Maintain all player-protection tools in full working order and make them easily accessible from within the user account area.
• Cooperate with players who voluntarily seek assistance, including processing self-exclusion requests promptly and without delay.
• Uphold all data protection obligations as outlined in our Privacy Policy when handling sensitive information related to player welfare.

Recognizing Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is characterised by persistent and recurrent problematic gambling behaviour that leads to clinically significant impairment or distress. It is important to recognise the early warning signs in yourself or in someone you care about.

2.1 Warning Signs Checklist

Please review the following indicators honestly. If you identify with several of these statements, we strongly encourage you to make use of the support resources listed in Section 6 of this Policy.

• ! Preoccupation: You find yourself constantly thinking about gambling — planning your next session, replaying past bets, or devising ways to fund future gambling activity.
• ! Escalation: You need to gamble with increasingly larger amounts of money to experience the same level of excitement or satisfaction that smaller bets once provided.
• ! Loss of Control: You have made repeated, unsuccessful attempts to cut back, control, or completely stop your gambling behaviour.
• ! Withdrawal Symptoms: You feel restless, irritable, anxious, or depressed when attempting to reduce or stop gambling.
• ! Chasing Losses: After losing money, you frequently return on subsequent days or sessions with the goal of recovering what you have lost, rather than treating each session independently.
• ! Deception: You have concealed the extent of your gambling from family members, friends, your employer, or other close associates in order to hide the scope of your activity.
• ! Financial Harm: You have borrowed money, sold possessions, or relied on others financially in order to continue gambling, or to cover debts created by gambling losses.
• ! Neglect of Responsibilities: Gambling has caused you to neglect professional duties, academic obligations, family commitments, or personal relationships in a significant way.
• ! Escapism: You use gambling primarily as a way to escape personal problems, relieve stress, anxiety, depression, or feelings of helplessness and hopelessness.
• ! Bailout Dependency: You have relied upon a third party — family, friend, or financial institution — to provide funds to relieve a desperate financial situation caused by gambling.

Player Protection Tools

Valorbet provides a comprehensive set of responsible gaming tools that are accessible directly from your account dashboard. These tools are designed to give you full autonomy over your gambling behaviour. We encourage every player to consider configuring at least one of these measures as a precautionary step, regardless of whether they believe they have a problem.

3.1 Available Tools

3.2 Deposit Limits — Detailed Rules

Deposit limits are available in the following configurations:

• Daily Limit: Caps the total amount you may deposit within any rolling 24-hour period.
• Weekly Limit: Caps deposits across a rolling 7-day window.
• Monthly Limit: Caps deposits within a rolling 30-day window.

Any reduction to an existing deposit limit becomes active immediately and cannot be reversed during the current period. Any increase or removal of a deposit limit is subject to a mandatory 72-hour cooling-off period before taking effect, during which the original, lower limit remains in force.

3.3 Self-Exclusion — Detailed Rules

Self-exclusion is a voluntary commitment to cease gambling activity for a defined minimum period. The following rules apply:

• Minimum duration: 6 months.
• Maximum duration: 5 years, or permanent exclusion.
• During a self-exclusion period, all promotional and marketing communications will be suspended.
• Any funds remaining in the account at the time of self-exclusion may be withdrawn, subject to completed identity verification and standard withdrawal procedures as described in our Terms and Conditions.
• Requests to lift a self-exclusion before its expiry date will not be honoured under any circumstances.
• At the end of the exclusion period, reinstatement of the account requires an active request from the player, a mandatory 24-hour reflection period, and completion of a brief responsible gaming questionnaire.

3.4 Accepted Payment Methods

Valorbet supports the following payment methods for deposits and withdrawals in Indian Rupees (₹):

• UPI (Unified Payments Interface — including Google Pay, PhonePe, and BHIM)
• Paytm Wallet
• IMPS (Immediate Payment Service)
• Net Banking
• Visa Debit / Credit Card
• Mastercard Debit / Credit Card
• Skrill
• Neteller
• AstroPay
• Cryptocurrency (Bitcoin, Ethereum)

All transactions are processed in Indian Rupees (₹ / INR). Currency conversion fees may apply for international payment instruments. Responsible gaming limits apply equally to all supported payment methods.

3.5 How to Activate Tools

All protection tools can be accessed via:

1. Log in to your Valorbet account.
2. Navigate to Account Settings → Responsible Gaming.
3. Select the tool you wish to configure and follow the on-screen instructions.
4. Confirm your selection. Certain changes (reductions, self-exclusion) take immediate effect; others are subject to the cooling-off periods described above.

If you experience any difficulty activating a responsible gaming tool, please contact our support team immediately at support@valorbet-download.com.

Tips for Responsible Gambling

Responsible gambling begins with awareness, planning, and discipline. The following practical guidelines are designed to help you enjoy gambling as a form of entertainment while keeping it firmly within healthy boundaries.

Protection of Minors

Valorbet operates exclusively for individuals who are aged 18 years or older. The participation of minors in any form of real-money gambling on our platform is strictly prohibited. We implement multiple layers of technical and procedural controls to enforce this requirement.

5.1 Age Verification

All players are required to complete a mandatory age and identity verification process before being permitted to make their first deposit or withdrawal. This process may include:

• Submission of a valid government-issued photo identity document (e.g., Aadhaar Card, PAN Card, Passport, or Driver's Licence).
• Submission of proof of address documents not older than three months.
• Biometric or video-based identity verification, where required by applicable compliance procedures.

Any account found to belong to a minor, or to an individual who has provided false age information, will be immediately and permanently closed. All deposits associated with such an account will be forfeited, and any winnings will be voided in full. This matter may also be reported to the relevant authorities.

5.2 Parental and Guardian Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we recommend the following steps:

• Install parental control or web-filtering software on shared devices (e.g., Net Nanny, Bark, Google Family Link, or device-native parental controls).
• Never store your Valorbet login credentials in locations accessible to minors, including browsers, password managers on shared devices, or written notes.
• Enable device-level screen time restrictions and age-appropriate content filtering.
• Educate children and teenagers about the risks associated with online gambling, including the legal prohibition on underage participation.
• Regularly monitor browser history and installed applications on shared or family devices.

5.3 Reporting Underage Gambling

If you suspect that a minor is accessing our platform, or if you are a minor who has inadvertently gained access, please report this immediately to our compliance team at compliance@valorbet-download.com. We will take immediate action upon receipt of such a report.

Support Resources

If you or someone you know is experiencing difficulties related to gambling, a number of professional and peer-support resources are available in India. All organisations listed below provide free and confidential assistance. Seeking help is a courageous and important step — you are not alone.

Contact Us

Our dedicated responsible gaming and customer support teams are available to assist you with any concern related to your account, gambling behaviour, or access to protection tools. We treat all such enquiries with the strictest confidentiality, in full accordance with our Privacy Policy.

7.1 Self-Exclusion Requests

To initiate a self-exclusion or cooling-off period, you may:

1. Use the self-service tools available under Account Settings → Responsible Gaming in your account dashboard, or
2. Send a written request to support@valorbet-download.com with the subject line "Self-Exclusion Request" and your full account details. All self-exclusion requests received by email will be processed within 24 hours of receipt.

7.2 Related Policies

This Responsible Gaming Policy should be read in conjunction with our other legal documents, which together form the complete regulatory framework governing your use of Valorbet:

• Terms and Conditions — governing the overall contractual relationship between you and Valorbet, including account rules, bonus terms, and dispute resolution procedures.
• Privacy Policy — detailing how Valorbet collects, uses, stores, and protects your personal data, including data processed in the context of responsible gaming activities.